For online booking, refer to the Service Area Map to determine your area number and then select your location and service type from the drop down menu at the bottom of the page. You can then choose your preferred date and arrival time window for service.
We will contact you to confirm your appointment the day before your service. If you’re outside of our service area please contact us to see if we can help you.
If you have questions regarding our services, please call us at 1-425-395-2000 or email us by using our Contact page. We will respond to all inquiries within 48 hours.
We understand our clients needs and value your trust in our service. This is why we offer straightforward and transparent pricing across the board, no matter the condition or age of your fireplace.
Service visits are a flat fee of $329 plus tax on any single-sided gas fireplace up to 6 feet in length, and $399 plus tax on any multi-sided gas fireplace up to 6 feet in length. Additional fireplaces in the same home are only $229 each, so be sure to take advantage of that special pricing if you have multiple fireplaces in your home.
Our service fee includes diagnostics, repair, and cleaning. Additional charges may apply if your fireplace requires new parts or if you choose to purchase any accessories, although all labor will be covered by the initial service fee.
If you have a fireplace that’s larger than 6 feet long, or if you’re contacting us on behalf of a business, please email us via our Contact page or give us a call at 1-425-395-2000 for pricing information.
Please note: We will install customer supplied parts, but they are subject to a $99 per part installation fee on top of the service call price and there will be no warranty or guarantee provided for the parts themselves.
Please contact us before scheduling if your fireplace was manufactured by Ortal, Flare, Da Vinci, European Home, Stellar or is a premium model of Heat n Glo such as the Primo, or Montigo Prodigy or C/R series. These fireplaces often take extra time and care when servicing so we want to quote and schedule this type of service with you directly.
For more information please visit our Premium Fireplace Page.
All of our fireplace services include a 90-day parts and labor warranty. We do not charge for return trips if they are needed for special order parts or accessories.
If you’d like to learn more about what a service call entails, click below. If you have questions about your fireplace, or how to locate your fireplace manufacturer or model information, take a look at our FAQ.
Please be careful when identifying your service area. Improperly scheduled jobs may need to be rescheduled for routing purposes.
If your fireplace is operational, please do NOT use it on the day of service. It may be too hot to work on and will most likely require rescheduling.
